Effective Date: [Insert Date]
At 1ClickFashion, we strive to provide a seamless shopping experience. Since we are a multivendor marketplace, each Vendor on our platform has their own policies regarding refunds and returns. Below are the general guidelines, but please note that the Vendor is solely responsible for managing returns and refunds for their products.
1. Vendor Responsibility for Refunds and Returns
- Returns & Refunds: All returns and refunds are handled by the Vendor who listed the product. Each Vendor has their own policies for returns, exchanges, and refunds, which are specified in the product description or during checkout. Customers should review these policies before making a purchase.
- Return Process: Customers must contact the Vendor directly to initiate any returns or refunds. The Vendor will provide the necessary instructions for returning a product and issuing a refund.
- Refund Timeframe: Once a return has been approved, the Vendor will process the refund according to their own policy. Please note that the timeframe for receiving a refund may vary based on the Vendor’s procedures.
2. Return Eligibility
Each Vendor sets the criteria for return eligibility, which may vary by product category. Typically, the following conditions apply:
- Condition of Items: Returned items must be in the original condition, unused, and with all original packaging intact (if applicable).
- Timeframe: Returns must be requested within a specific time period after receiving the product (e.g., 7, 14, or 30 days). Please check the Vendor’s return policy for the exact timeframe.
3. Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Perishable goods
- Personalized or customized products
- Undergarments or swimwear (if applicable)
The Vendor will clearly specify non-returnable items in the product description.
4. Shipping Costs for Returns
Unless the product is defective or the Vendor is at fault, the cost of return shipping is typically the responsibility of the customer. Some Vendors may offer free returns, so please verify return shipping details in the Vendor’s policy.
5. Refund Process
Once a product is returned and inspected by the Vendor:
- Refund Method: Refunds will be issued using the same payment method used during the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
- Partial Refunds: In some cases, a partial refund may be offered if the returned product is damaged, opened, or missing parts.
6. Defective or Damaged Items
If the product you receive is defective, damaged, or not as described, please contact the Vendor immediately. Vendors are responsible for handling such issues in accordance with their refund and return policy. A full refund or exchange may be offered in such cases.
7. Contacting the Vendor
To initiate a return or request a refund, you must contact the Vendor directly through their provided contact details or via the communication options on the 1ClickFashion platform.
Please ensure that you have the order number and product details when reaching out to the Vendor.
8. Disputes
If you encounter any problems when dealing with a Vendor’s return or refund policy, please contact us at [Insert Email Address]. While 1ClickFashion is not directly responsible for the return and refund process, we will assist in mediating any disputes if necessary.
We hope this Refund and Return Policy clarifies your responsibilities and rights as a customer. Should you have any questions regarding returns or refunds, please reach out to the Vendor directly or contact our support team.
