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At 1ClickFashion, we aim to ensure a smooth and efficient shopping experience for our customers. Please take a moment to review our shipping policy.
1. Shipping Responsibility
1ClickFashion provides a marketplace for Vendors to list their products. While we facilitate the purchasing process, all shipping responsibilities are handled by the Vendors.
- Vendors are responsible for ensuring timely order fulfillment and ensuring that products are shipped according to the terms agreed upon with the Customer.
- Vendors must also ensure that they provide accurate tracking information, and keep customers informed of any delays or issues related to shipping.
2. Shipping Methods
Each Vendor on our platform may offer different shipping methods depending on the product, location, and their shipping policy. The available shipping options will be displayed at the time of purchase.
Please check the shipping methods provided by the Vendor before completing your order.
3. Shipping Time
- Processing Time: Each Vendor sets their own processing time for handling and shipping orders. This information is provided at checkout and varies by Vendor.
- Estimated Delivery Time: Delivery time will depend on the shipping method chosen and the location. Estimated delivery times will be shared by the Vendor during the checkout process.
Please note that delivery times are estimates, and actual delivery times may vary depending on various factors including weather, shipping carrier, and location.
4. Shipping Charges
Shipping charges are set by the Vendor and may vary based on the product, destination, and shipping method chosen. Customers will be notified of the shipping charges during the checkout process before finalizing the purchase.
5. International Shipping
Vendors on 1ClickFashion may or may not offer international shipping. Customers should review the shipping options at checkout to see if international shipping is available for their order.
For international shipments, customs duties, taxes, and other fees may apply, and are the responsibility of the customer.
6. Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order. Any delays or issues arising from incorrect or incomplete address details will not be the responsibility of 1ClickFashion.
7. Tracking Shipments
Once a Vendor ships an order, tracking information will be provided to the customer. Vendors must provide accurate tracking information for all shipments.
8. Shipping Delays
While we strive for timely deliveries, delays may occur due to factors outside of our control, including weather, natural disasters, or shipping carrier issues. Vendors will notify customers of any significant delays in processing or shipping.
9. Lost or Damaged Shipments
1ClickFashion is not responsible for lost or damaged shipments. In case of any issues with delivery, the customer must contact the Vendor directly. The Vendor will handle claims with the shipping carrier.
10. Returns and Exchanges
Vendors handle returns and exchanges according to their own policies. For any issues related to returns, refunds, or exchanges, please contact the Vendor directly.
We hope this shipping policy helps clarify the shipping responsibilities and process for all parties involved. If you have any questions or need assistance, please don’t hesitate to contact us or the respective Vendor.